John DiJulius

John is redefining customer service in corporate America today. He didn't read the book; he wrote the book on customer service, Secret Service, hidden systems that deliver unforgettable customer service. One of the most captivating and charismatic speakers today, John will share with you 'behind the scenes' systems used by the top, world class customer service companies, to provide unforgettable customer service.

As one of the leading authorities on customer service, organizations across America use his philosophies and systems for creating world class service. He has worked with companies such as the Ritz Carltons, Lexus, General Electric, Progressive Insurance, US Bank, Nemacolin Resort, Seattle's Best Coffee, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks. John is keeping pretty good company, he has been a keynote speaker at major events that have also featured Colin Powell (Secretary of State), Jim Collins (Good To Great, Built to Last), Tom Peters (In Search of Excellence, Pursuit of WOW!), Michael Gerber (The E Myth) and Ken Blanchard (Raving Fans, One Minute Manager).

John is not just telling others how to do it. He is the president and owner of John Robert's Spa, five locations (and has over 130 employees), which he uses as his living laboratories to test his findings and theories. How's he doing? Among numerous other honors and awards, John Robert's Spa has been named one of the "Top 20 Salons in America", selected repeatedly as one of the top 99 companies to work for in Northeast Ohio, and recognized with the Pillar Award as one of the top 7 companies in Northeast Ohio that give back to the community. His strongest attribute may be the fact that he has the experience of working extremely large companies, but knows how to translate those processes to fit small business models.

He is also President of John DiJulius Consulting, a firm specializing in helping companies create a superior advantage by helping them differentiate on delivering an experience and making 'Price Irrelevant'.

John can also be found at http://www.johndijulius.com